Terms & conditions

Doctors Direct ltd. Terms & Conditions of Service

    For the purpose of these Terms of Service, along with any amendments to the same, and wherever the context so requires
    • "You" or "User" shall mean any natural or legal person who has agreed to become a user of Our Services, Our Products, the Digital Platform and/or accessing the Website/Application. The Website/Application or Platform also provides certain services with or without registration/acceptance, and such provision of services does not absolve You of this contractual relationship.
    • The term "We", "Us", "Our" and “Doctors Direct” shall mean Doctors Direct Limited.
    • “Products” shall mean those items listed for sale or rental through the Website/Application by the Company.
    • “Services” shall mean and refer to the healthcare related services offered on and/or via the Company and/or its Website/Application including but not limited to facilitation of uploading and adding medical documents, facilitation of concierge medicine, proactive approach to medical care, facilitate calling between Users and Doctors, uploading and maintaining health records.
    • “Agreement” shall mean and refer to this Terms & Conditions of Service and Our Privacy policy, including any amendments that may be incorporated into it.
    • The terms “Party” & “Parties” shall respectively be used to refer to the User, Doctor, and the Company individually and collectively, as the context so requires.
    • “Third Party” shall mean and refer to any individual(s), company or entity apart from the User and Doctors Direct Limited.
    • The website www.doctorsdirect.mu and the Web & Mobile Applications called Doctors Direct App , are owned by Doctors Direct Limited, a private limited company incorporated under the Companies Act 2001 of Mauritius, having its registered office at Plot 40, Level 3, The Catalyst, Silicon Avenue, Ebene, Mauritius, where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns hereinafter known as “the Company”;
    • The headings of each section in this Agreement are only for the purpose of organizing the various provisions under this Agreement in an orderly manner. These headings shall not be used by either party to interpret the provisions contained under them in any manner. Further, the headings have no legal or contractual value.
    • By registering with the Company, using or accessing its Website/Application, You accept and agree to be bound by this Agreement, the Privacy Policy, as well as rules, guidelines, policies, terms, and conditions applicable to any service that is provided by the Company, its Website/Application or Platform, that shall be deemed to be incorporated into this Terms & Conditions of Service and shall be considered as part and parcel of this Terms & Conditions of Service.
    • Your use of Our Website/Application or Platform is evidence that you have read and agreed to be contractually bound by these Terms & Conditions of Service and our Privacy Policy. Please read both carefully. The use of this Website/Application and Platform by You is governed by these policies and any policy so mentioned by terms of reference.
    • If you do not agree with any of these terms, please discontinue using the Company Services, Products, Website/Application and Platform.
    • We hold the sole right to modify the Terms & Conditions of Service without prior permission from You or providing notice to You. The relationship creates on You a duty to periodically check the Terms & Conditions of Service and stay updated on its requirements. If You continue to use the Website/Application or Platform or avail any of its services without registration following such change, it is deemed as consent by You to the so amended policies. Your continued use of the Website/Application or Platform is conditioned upon your compliance with the Terms & Conditions of Service and Privacy Policy, including but not limited to compliance with the Terms & Conditions of Service and Privacy Policy even after alterations, if any.
    • This Terms & Conditions of Service is published in compliance of, and is governed by the provisions of laws of the Republic of Mauritius.


    To fully avail the services of the Website/Application or Platform, registration is required. The User shall create or the Company shall create for the User, a profile on the Website/Application by entering his/her Name, Mobile Number, Age, Sex, Email id, Date of Birth, health related information, identification, address, Health Insurance Reference etc. Users will also be able to add and upload more prescriptions, medical data to their Doctors Direct account. All the information provided shall be saved on a secure cloud based platform. Your Doctors Direct account will act as a medical data vault. You can share the reports and medical data with other doctors or other persons through our Website/Application.

    As a part of the registration process You agree to provide the Website/Application current, complete, and accurate registration information as prompted and to maintain and update this information as required to keep it current, complete and accurate. Users can also handle accounts of their family members provided that they have permission, consent and authority to access and upload the said family members' reports and medical data. In case the User uploads any details of a third person related or known to the User, uploading such details would be deemed to be done after the User obtaining express consent from such third person.

    Membership of this Website/Application and Platform is available only to those above the age of 18, barring those “Incompetent to Contract” which inter alia include insolvents. If you are a minor and wish to use the Website/Application or Platform, You may do so through your legal guardian. We reserve the right to terminate your account on knowledge of you being a minor and having registered on the Website/Application or Platform or availing any of its services without the consent and support of Your legal guardian or parents.

    Further, at any time during your use of this Website/Application or Platform, including but not limited to the time of registration, you are solely responsible for protecting the confidentiality of your username and password, and any activity under the account shall be deemed to have been done by you. In the case that You provide Us with false and/or inaccurate details or the Website/Application/ Company has reason to believe You have done so, We hold the right to permanently suspend Your account.

    The registration on or use/ access of the Website/Application is only available to natural persons, other than those who are ‘incompetent to contract’. That is, persons including minors, un-discharged insolvents etc. are not eligible to register on, or use/ access the Website/Application.

    By registering, accessing or using the Website/Application, you accept the terms of this Terms & Conditions of Service and represent and warrant to Doctors Direct that you are ‘competent to contract’ and have the right, authority and capacity to use the Website/Application and agree to and abide by its Terms & Conditions of Service.

    A registered Unique Reference Number (URN) can only be utilized by the person whose details have been provided and Doctors Direct does not permit multiple persons to share a single log in/ registration URN. However, a registered user, being also a parent or legal guardian of a person ‘incompetent to contract’ such as minors or persons with unsound mind, would be permitted to access and use the Website/Application for the purposes of using the Services, on behalf of such persons.

    You agree and consent at will that the data provided by You will be kept secured in our cloud server. You can access the data from anywhere once you log-in.

    You agree and acknowledge that You would

  • Create only one account;
  • Provide accurate, truthful, current and complete information when creating Your account and in all their dealings through the Website/Application;
  • Maintain and promptly update Your account information;
  • Maintain the security of Your account by not sharing Your password with others and restricting access to Your account, Your mobile device and Your computer;

Promptly notify Doctors Direct if You discover or otherwise suspect any security breaches relating to the Website/Application. You agree to take responsibility for all activities that occur under Your account and accept all risk of unauthorized access;



  • The HealthSaver Card is provided to each of our registered Users. The HealthSaver Card has the Users name, unique reference number allocated, QR Code linked to the Users Medical information and the validity period of their Subscription.
  • Upon producing the HealthSaver Card Users can avail of special benefits and discounts at Our Healthcare partners outlets. The HealthSaver Card should be valid to be able to avail the special benefits and discounts. Discounts will apply to full priced items only and not sale items. The HealthSaver Card benefits cannot be cumulative with other benefits or multiple HealthSaver Cards. Discounts and benefits are subject to any relevant regulations governing the same in Mauritius either currently or in future, and the User will not hold the Company liable for any loss of such discounts or benefits arising from regulations imposed on the same as per the laws of Mauritius.
  • You may be required to provide proof of ID to avail the special benefits and discounts
  • Special benefits and discounts are subject to change without notice
  • List of Our Healthcare Partners are subject to change without notice
  • In the event Our Healthcare Partner does not honor the agreed special benefits and/or discounts as informed, We will not be held liable for the same and the User has no obligation to use the Service or Product from Our Healthcare Partner. The User will immediately inform Us of the same via email to feedback@doctorsdirect.mu
  • The Website/ Application or Platform lists our Healthcare Partners with information including their GPS (Global Positioning System) Coordinates. We will not be held liable by You for any inaccuracy, any errors or omissions on the information displayed on the Website / Application or Platform regarding our Healthcare Partners. You will be responsible to use and access any third party application to process the information provided
  • In the event of loss, damage, theft or destruction of the HealthSaver card, You are required to inform the Company immediately. A request for replacement card will have to be made and You will be required to bear the costs for such replacement as per Company policies and prices prevailing.

QR Profile

  • The QR Profile on each Users HealthSaver Card and on the Application or Platform is a unique and secure link to their Medical Profile
  • The User can choose the parameters that will appear upon scanning of the QR Code via their access to the Application called Doctors Direct App
  • We are not responsible for the inability to access the QR code due to third party QR readers or internet data providers
  • You are responsible to ensure the safety and privacy of Your assigned QR Code, and its use as per the laws of the country in which it is being used
  • In case you require a change in Your assigned QR Code, you will need to inform the Company. A new QR Code will be assigned and this will be charged to the User as per Company policies and prices prevailing

Doctors Direct Mobile App and Web App

  • The Doctors Direct Mobile App can be downloaded for free from Playstore or App Store once it is available on these platforms. You are responsible for any charges that will be levied by your internet data provider for these downloads
  • You are responsible to ensure that your mobile device / computer is compatible for use with the Doctors Direct Mobile App/ Web App
  • We will not be held liable for any loss of medical data from use of the Doctors Direct Mobile App or Web App
  • In order to allow optimal utilization of the Doctors Direct Mobile App, You may be required to permit the Mobile App to access certain apps on your mobile device
  • You will require to have internet access and compatible device to access the data on the Doctors Direct Web App or Mobile App
  • You are responsible to ensure the security of your username and password provided for access to your data on the Mobile or Web App
  • You can upload your medical related information in the form of PDF or Image files from your mobile device / computer onto your Doctors Direct Mobile App / Web App
  • Based on Your Subscription level, You will have varied access to the features of the Doctors Direct Mobile App/ Web App. Where applicable, You can input a 4 character code of your choice to restrict the access for third parties to your extended medical information

Contact Centre

  • The Contact Centre can be accessed by a registered User via an indicated short code number from anywhere in Mauritius, or via an indicated number from overseas location
  • The Contact Centre will assist the registered User with administration of their access to the service, booking of services, purchase or rental of products and any other services related to the Company
  • The Contact Centre will function during a specific period of the day as will be indicated
  • The working hours of the Contact Centre are subject to amendment without any prior notice to the Users
  • No medical advice will be solicited at the Contact Centre. The User will need to be assessed by a registered medical practitioner in Mauritius with any health advice provided by the Contact Centre Staff
  • We will not be held liable for any reason whatsoever that prevents the User for accessing the Contact Centre
  • You agree to receive calls from the Contact Centre for assistance with the administration of your account, for marketing purposes or for medical surveys and other promotional activities
  • Users can contact our Contact Centre during its opening hours to book home visits or other Services and/or Products

Concierge Medicine

  • As per the request of the User, a home visit by a Doctor will be provided at an agreed location, date and time
  • All Doctors provided by the Company are duly registered as Medical Practitioners / Specialists with the Mauritius Medical Council
  • We will not be held liable for any act of commission or omission by the Doctors performing a home visit
  • The User is required to be available at the location, date and time indicated in a confirmed booking
  • Users can contact our Contact Centre during its opening hours to book home visits or other Services
  • We will not be held liable or accountable for any issues, medical or otherwise, arising from the medical service delivered or not delivered by the Doctor assigned to the User
  • You understand that it may not be the same Doctor who does the home visit for you on all occasions
  • The charges for a home visit will be determined by the Doctors performing the home visit. You agree to make the necessary arrangement to make the payment for the Doctors visit


  • The MedVigilance system allows for the Doctors Direct Team as well as the User, to communicate to the office any investigations or radiology or other services needed to manage your Health in a proactive manner.
  • You agree that the Contact Centre can communicate with you for confirmation and organizing any services requested on MedVigilance Service.

International Concierge Medicine

  • User can request the Company to organize medical treatments in overseas Medical Institutions for the User
  • The Company will provide this service after obtaining the necessary information from the User and upon payment of the charges for the proposed service
  • The User can avail of indicated special benefits and discounts at our International Healthcare Partners only through our International Concierge Medical Service
  • The Company will assist and provide necessary medical support for a prequoted price and upon prepayment for the proposed support and assistance for Users seeking medical treatment overseas including Medical / Nursing Escorts


These Terms shall continue to form a valid and binding contract between the Parties, and shall continue to be in full force and effect until:

  • The expiry of the validity period of the subscription , or
  • The Transaction between the Parties, if any, concludes to the satisfaction of both Parties;

The Parties agree that certain portions of these Terms (“Sections”), such as Sections 15, 16, 17 & 18, shall continue to remain in full force and effect indefinitely, even after the expiry or termination of these Terms as contemplated herein.


The Company reserves the right, in its sole discretion, to unilaterally terminate the User’s access to the Services, or any portion thereof, at any time, without notice or cause. The User shall continue to be bound by these Terms, and it is expressly agreed to by the Parties that the User shall not have the right to terminate these Terms till the expiry of the same, as described in clause 3 hereinabove.

Notwithstanding other legal remedies that may be available to it, the Company may in its sole discretion limit the User’s access and/ or activity by immediately removing the User’s access credentials either temporarily or indefinitely, or suspend/ terminate the User’s membership, and/or refuse to provide User with access to Website/Application, without being required to provide the User with notice or cause:

  • If the User is in breach of any of these Terms or the Policy;
  • If the User has provided wrong, inaccurate, incomplete or incorrect information; or
  • If the User’s actions may cause any harm, damage or loss to the other Website/Application.

Upon termination, Your Personal Data will he handled as per Our Privacy Policy and the Data Protection Act of Mauritius 2004.


By using this Website/Application or Platform, it is deemed that You have consented to receiving telephonic calls, SMSs and/or emails from Us at any time We deem fit. Such communications shall be sent to You on the telephone number and/or email ID provided by You for the use of this Website/Application or Platform which are subject to Our Privacy Policy. These communications include, but are not limited to contacting you through information received from Third Parties. Such communications by Us is for purposes that inter alia include clarification calls, marketing calls and promotional calls. In case You wish to stop receiving notifications from Us with regard to marketing and promotional calls/ with regard to any communication received from Us, You may email Us at feedback@doctorsdirect.mu

In addition, you may also be contacted by Third Parties who may have access to the information disclosed by you or to whom we may have disclosed Your information for purposes such as, but not limited to, statistical compilations.

The sharing of the information provided by You shall be governed by our Privacy Policy.


The usage of this Website/Application or downloading and installing of this Platform is free of cost. The User may have to pay for the Products and Services availed through the Website/Application. The User takes full responsibility for payment of all taxes and fees that are levied or arise in the course of use of the Website/Application or Platform and its Services. Certain services and use of certain features of the Website/Application and Platform provided by Third Parties may be subject to a charge. However, We reserve the right to amend our fee policy and charges for Users who are accessing the Services of the Website/Application. In the event of such change in policy, Users shall be intimated of the same via email or uploaded on the Website/Application or Platform and such change shall be effective as soon as the same is uploaded. Subsequent to such change, it is the choice of the User whether or not to continue with the services offered by us. The annual subscription fees paid by the User will not refundable under these circumstances.


When you use the Services offered through the Website/Application or purchase Products, you may be required to pay for them either on the Website/Application or other modes of payment accepted by the Company. To process such financial transactions, we may use third-party electronic payment processors or service providers (ESPs). As required, you permanently authorize us to instruct such ESPs to handle Account deposits and withdrawals from your account. You also permanently agree that in accordance with your requests as submitted, we may give such instructions on your behalf. You agree to be certain by the terms and conditions of use of each appropriate ESP. In the event of conflict between these Agreements and the ESP's terms and conditions, these Agreements shall prevail.

The following payment options are/or may be made available on the Website/Application/ Mobile App:

  • Domestic credit cards issued by banks and financial institutions that are part of the Visa and Master Card networks;
  • Visa & Master Card Debit cards;
  • Net banking/Direct Debit payments from select banks in Mauritius. A list of available options will be made available at the time of ‘checkout’;
  • E-Wallet;
  • Cheque Payment;
  • Cash Payment;

As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa / Master Card , the User will required to submit his/her 16-digit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) while making an online transaction. The User must also have enrolled his/her card with VBV (Verified by Visa) MSC (MasterCard Secure Code) in order to complete the transaction. The User is hereby expressly made aware that his/her card statements will reflect that a payment has been made in favor of Doctors Direct Ltd or its affiliates. The User is further aware that in case of third party statements, including bank and credit card statements, the Our merchant name may appear in an abbreviated or alternative format, and the Company has no control over the same.


Transactions on the Website/Application are secure and protected. The User’s credit and debit card information is not received, stored by or retained by the Company / Website/Application in any manner. This information is supplied by the User directly to the relevant payment gateway which is authorized to handle the information provided, and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with. Company is not liable for any issues arising from such transactions by the User.


The User undertakes to fulfil the following obligations. Failure to satisfy any of these obligations gives us the right to permanently suspend your account and/or claim damages for any losses that accrue to Us or additional costs that may be imposed on us.

  • You hereby certify that you are at least 18 years of age.
  • You agree to ensure the email address and mobile phone number provided in your account registration is valid at all times and shall keep your contact information accurate and up-to-date.
  • You agree to comply with all local laws and regulations governing the downloading, and/or use of the Platform or Website/Application, including, without limitation to, any usage rules set forth in this Agreement.
  • You understand that any content on this Website/Application and particularly any such content relating to medical conditions and their treatment is solely for general informational purposes and is not intended as, shall not be construed to be, and is no substitute for the advice provided by a qualified, registered and practicing expert medical professional.
  • You must never ignore qualified medical guidance or treatment or postpone seeking qualified medical diagnosis or treatment because of data on the Website/Application/Mobile Platform. The material on the Website/Application should not be utilized in lieu of an appointment, call, consultation, or guidance to, with, or from a qualified healthcare professional, inclusive of a personal physician.
  • The User expressly agrees and acknowledges that the Company/Website/ Mobile App has no obligation to monitor the materials posted on the Website/ Mobile App, but that it has the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms. Notwithstanding this right, the User remains solely responsible for the content of the materials posted on the Web App / Mobile App by him/her. In no event shall the Company/Web App/ Mobile App assume or be deemed to have any responsibility or liability for any content posted, or for any claims, damages or losses resulting from use of any such content and/or the appearance of any content on the Web App/ Mobile App. The User hereby represents and warrants that he/she has all necessary rights in and to all content provided as well as all information contained therein, and that such content does not infringe any proprietary or other rights of any third party(ies), nor does it contain any libelous, tortuous, or otherwise unlawful or offensive material, and the User hereby accepts full responsibility for any consequences that may arise due to the publishing of any such material on the Web App/ Mobile App.

The User agrees that:

Any content on this website and particularly any such content relating to medical conditions and their treatment is solely for general informational purposes and is not intended as, shall not be construed to be, and is no substitute for the advice provided by a qualified and practicing expert medical professional.

He/She must never ignore qualified medical guidance or treatment or postpone seeking qualified medical diagnosis or treatment because of data on the Website/Mobile Application. The material on the Website/Mobile Application should not be utilized in lieu of an appointment, call, consultation, or guidance to, with, or from a qualified healthcare professional, inclusive of a personal physician.

The User will implement and maintain appropriate administrative, physical and technical safeguards to protect information within the Doctors Direct system from access, use or alteration and will always use the user URN (Unique Reference Number) assigned to him/her or his / her legal guardian. The User is required to maintain appropriate security with regard to all personnel, systems, and administrative processes used by him/her to transmit, store and process electronic health information through the use of the Doctors Direct system. The User will immediately notify the Company of any breach or suspected breach of the security of the Doctors Direct system, or any unauthorized use or disclosure of information within or obtained from the Doctors Direct system, and will take such action to mitigate the breach or suspected breach as the Company may direct, and will cooperate with the Company in investigating and mitigating such breach.

The User represents and warrants that he/she will, at all times during the use of the Doctors Direct system and thereafter, comply with all laws directly or indirectly applicable that may now or hereafter govern the gathering, use, transmission, processing, receipt, reporting, disclosure, maintenance, and storage of the patient information, and use best efforts to cause all persons or entities under his/her direction or control to comply with such laws, including but not limited to the Data Protection Act 2004 and the rules made thereunder. The User is at all times during the use of the Doctors Direct system and thereafter, solely responsible for obtaining and maintaining all legally necessary consents or permissions required to disclose, process, retrieve, transmit, and view the User information. The Company does not assume any responsibility for the User’s use or misuse of their information or other information transmitted, monitored, stored or received while using Doctors Direct. The Company reserves the right to amend or delete any material (along with the right to revoke any membership or restrict access) that in its sole discretion violates the above.

The Company makes no representations concerning the completeness, accuracy or utility of any information or Services offers in the Doctors Direct platform. The Company has no liability for the consequences to the Doctor or his/her patients.

The Company may provide the Doctor’s reference to Users of the Doctors Direct system in case the User would require it and authorize the Company for the same.

Prohibited Uses:

You undertake not to:

  • Cut, copy, distribute, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or software obtained from the Website/Application or Platform. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website/Application or Platform is not permitted. Should You want to engage in one or more such actions, prior permission from Us must be obtained;
  • Access (or attempt to access) the Website/Application or Platform and/or the materials or Services by any means other than through the interface that is provided by the Website/Application or Platform. The use of deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website/Application or Platform or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website/Application or Platform, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website/Application or Platform is prohibited. You acknowledge and agree that by accessing or using the Platform or Website/Application Services, You may be exposed to content from other Users or Third Parties that You may consider offensive, indecent or otherwise objectionable. We disclaim all liabilities arising in relation to such offensive content on the Website/Application or Platform. Further, You may report such offensive content to us at feedback@doctorsdirect.mu;
  • Use the Website/Application or Platform in any manner that may impair, overburden, damage, disable or otherwise compromise (i) Company’s services; (ii) any other party's use and enjoyment of company’s services; or (iii) the services and products of any Third Party (including, without limitation to, the Authorized Device);
  • Use the Services or Materials for any unlawful purposes or to conduct any unlawful activity, including, but not limited to, fraud, embezzlement, money laundering or identity theft;
  • Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of others;
  • Engage in any activity that interferes with or disrupts access to the Website/Application or Platform or the Services (or the servers and networks which are connected to the Platform);
  • Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website/Application or Platform or another's mobile phone;
  • Download any file posted on the Website/Application or Platform that you know, or reasonably should know, cannot be legally distributed in such manner;
  • Probe, scan or test the vulnerability of the Website/Application or Platform or any connected network, connected to the Platform, nor breach the security or authentication measures on the Website/Application or Platform or any network connected to the Website/Application or Platform. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website/Application or Platform, or exploit the Platform or Service or information made available or offered by or through the Website/Application or Platform, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Platform;
  • Disrupt or interfere with the security of, or otherwise cause harm to, the Website/Application or Platform, systems resources, servers or networks connected to or accessible through the Platform or any affiliated or linked Platforms;
  • Use the Website/Application or Platform or any material or Content for any purpose that is unlawful or prohibited by these Terms of Service, or to solicit the performance of any illegal activity or other activity which infringes the rights of this Website/Application or Platform or other Third Parties;
  • Violate any applicable laws or regulations for the time being in force within or outside your home country;
  • Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
  • Threaten the unity, integrity, defence, security or sovereignty of your home country, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
  • Disseminate information through the Website/Application or Platform that is false, inaccurate or misleading, or violate any applicable laws or regulations for the time being in force in or outside your home country.


From time to time, the Platform may automatically check the version of the Platform and, if applicable, provide updates for the Platform (hereinafter referred to as “Updates”). Updates may contain, without limitation to, bug fixes, patches, enhanced functionality, plug-ins and new versions of the Platform. By using the Platform, You authorize the automatic installation of Updates and agree to all Updates manually if necessary. Your use of the Platform and Updates shall be governed by this Agreement (as amended by any terms and conditions that may be provided with Updates).


Upon using the Services the Platform or visiting the Website/Application, You grant the Company/Website/Application permission to perform the following actions on the device You are accessing the Platform in or visiting the Website/Application from.

  • To read from, write on, modify and delete data pertaining to the Website/Application/Platform on the device’s hard disk and/or external storage;
  • To access information about networks, access networks including wi-fi networks, receive and send data through the network;
  • To retrieve information about other Platform running on the device the Platform has been using and access them;
  • To send SMS’s from the User’s phone when sharing prescriptions/reports with other persons/doctors.
  • To enable scanning or QR code and capturing of photos of prescriptions or reports and storing them on the Doctors Direct platform, the Camera of the phone may be used.


All information, content, services and software displayed on, transmitted through, or used in connection with the Website/Application or Platform, including for example news articles, reviews, directories, guides, text, photographs, images, illustrations, audio clips, video, html, source and object code, trademarks, logos, and the like (collectively and hereinafter referred to as the "Content"), as well as its selection and arrangement, is owned by Us. You may use the Content only through the Website/Application or Platform, and solely for your personal, non-commercial use.

You may not, republish any portion of the Content on any Internet, Intranet or extranet site or incorporate the Content in any database, compilation, archive or cache. You may not distribute any Content to others, whether or not for payment or other consideration, and you may not modify, copy, frame, cache, reproduce, sell, publish, transmit, display or otherwise use any portion of the Content. You may not scrape or otherwise copy our Content without permission. You agree not to decompile, reverse engineer or disassemble any software or other products or processes accessible through the Website/Application or Platform, not to insert any code or product or manipulate the content of the Website/Application/ Platform in any way that affects the user's experience, and not to use any data mining, data gathering or extraction method.


We respect the intellectual property of others. If you believe Your work has been copied in a way that constitutes copyright infringement or are aware of any infringing material on the Website/Application or Platform, please contact Us at feedback@doctorsdirect.mu

Information and Content provided by the User by providing information to, communicating with, and/or placing material on, the Website/Application or Platform, including for example but not limited to, communication during any registration and communication on the bulletin board, message or chat area, You represent and warrant:

You own or otherwise have all necessary rights to the content you provide and the rights to use it as provided in this Terms of Service;

All information You provide is true, accurate, current and complete, and does not violate these Terms of Service; and

The information and Content shall not cause injury to any person or entity. Using a name other than your own legal name is prohibited (except in those specific areas of the Platform that specifically ask for unique, fictitious names such as, inter alia certain message boards and chat rooms).


The Website/Application or Platform can be used in Mauritius. We make no representation that materials or Content available through our Website/Application or Platform is appropriate or available for use outside Mauritius.

If you access or use the Website/Application or Platform from a country or location apart from Mauritius, You are solely responsible for compliance with necessary laws and regulations for use of the Website/Application or Platform.


We may modify, replace, refuse access to, suspend or discontinue the Services, partially or entirely, or add, change and modify prices for all or part of the Services for You or for all Users at any time and in Our sole discretion. These changes shall become effective upon providing a notice of the same to You via email/ the home screen of the Website/Application/ Platform. We further reserve the right to withhold, remove and or discard any content available as part of your account, with or without notice, if deemed by Us to be contrary to this Agreement.

The Website/Application/ Platform has no obligation to provide You with a copy of the information You or any other User provides on the Website/Application/ Platform or that the Website/Application/ Platform has accessed from the device.

Further, we reserve the right, in Our sole discretion, to modify or replace any part of this Agreement at any time, effective upon the date of giving Users notice of the same. Notice shall be provided of such change via email to the Users and/ or by posting a notice on the home screen of the Website/Application/ Platform.

You and We both understand that there may be instances of difficulty in accessing or receiving email communication. We are not responsible if any email notice gets caught by Your SPAM folder, or if You do not see the email, or if You have given us an incorrect email ID or if for any other reason You do not receive the email notice. Therefore, we encourage you to frequently open the Website/Application/ Platform to monitor any changes. Your continued use of or access to the Services following the posting of any changes to this Agreement constitutes acceptance of those changes. We may also, in the future, offer new services and/ or features through the Platform. Such new features and/ or services shall be subject to the terms and conditions of this Agreement.


You agree to indemnify, hold harmless, and defend us from and against any and all liability, loss, claim, damages, expense, or costs (including but not limited to attorneys' fees), incurred by or made us in connection with any claim arising from or related to:

Your use or any Third Party’s use via Your account of the Service provided by the Platform and its Content;

Your disclosure of information to any Third Party, either through the Platform or otherwise. (Please refer to our Privacy Policy for more details in this regard);

Any breach or violation of this Agreement, including any amendment, or of any statute or regulation by you, or any Third Party through Your account.

You agree to fully cooperate in indemnifying Us at Your expense. You also agree not to reach a settlement with any party without our consent.


This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.

Access to the Website/Application and the information contained on the system is provided on an "as is" and "as available" basis without any warranty of any kind, expressed or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The User is solely responsible for any and all acts or omissions taken or made in reliance on the system or the information in the system, including inaccurate or incomplete information. It is expressly agreed that in no event shall the Company be liable for any special, indirect, consequential, remote or exemplary damages, including but not limited to, loss of profits or revenues, loss of use, or loss of information or data, whether a claim for any such liability or damages is premised upon breach of contract, breach of warranty, negligence, strict liability, or any other theory of liability, even if the Company has been apprised of the possibility or likelihood of such damages occurring. The Company disclaims any and all liability for erroneous transmissions and loss of service resulting from communication failures by telecommunication service providers or the system.

The Services offered to you on the premise that you have received advice from a Doctor and that you are not self-medicating. Information on this site is provided for knowledge purposes only. It is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribe any medication without consulting your Doctor. If you have or suspect that you have a medical problem, promptly contact your health care provider. Information and statement regarding dietary supplements have not been evaluated by the Food and Drugs Administration and are not intended to diagnose, treat, cure, or prevent any disease.

The Website/Application/ Platform shall not be liable for your access and use of the Website/Application/ Platform, any information contained on the Website/Application/ Platform, you or your company's personal information or material and information transmitted over our system.

The Company makes no representations concerning the completeness, accuracy or utility of any information or Services offers on the Website/Application. The Company has no liability for the consequences to the Doctor or his/her patients.

Costumer/ User reviews are provided for informational purpose only. Costumer/ User reviews reflect the individual reviewer's results and experiences only and are not verified or endorsed by the Website/Application or Platform in any manner whatsoever.

The Company/Website/Application cannot be held responsible in a court of law, for any situations of damages including but not limiting to medical damage or negligence arising in a User’s practice whether the situation arose as a result of information, knowledge, Products or Services obtained from the Website/Application. The User agrees and undertakes that he/she is accessing the Website/Application and transacting at his/her sole risk and are that he/she is using his/her best and prudent judgment before purchasing any product/service listed on the Website/Application, or accessing/using any information displayed thereon.

Doctors Direct does not provide medical advice and content and information available on its platforms are not a substitute for medical advice from a healthcare practitioner. Website does not offer SME (Subject matter expertise) courses and does not intent to complement a User’s professional education in any manner. Doctors Direct cannot be held responsible in a court of law, for any situations of medical negligence arising whether the situation arose as result of information or knowledge obtained from networks/associations on Digitized medical advice or not.

The Company/Website/Application makes no representations as to the reliability, capability, or qualifications of any Service Provider or the quality, security or legality of any Services and disclaims any and all liability relating thereto. The Company/Website/Application does not implicitly or explicitly support or endorse the procurement of any Service on the Website/Application. The Website/Application and the Company accepts no liability for any errors or omissions, whether on behalf of itself, any Service Providers or third parties, or for any damage caused to the User, the User’s belongings, or any third party, resulting from the use or misuse of any Product purchased or service availed of by the User from the Website/Application.


All disputes involving but not limited to rights conferred, compensation, refunds, and other claims will be resolved through a two-step Alternate Dispute Resolution mechanism.

Stage 1: Mediation. In case of a dispute, the matter will first be attempted to be resolved by a sole mediator who is a neutral third party and will be selected at the mutual acceptance of a proposed mediator by both parties. Both parties may raise a name for the sole mediator and in the case both parties accept the proposed name, the said person shall be appointed as sole mediator. In case the parties are not able to reach a consensus within two proposed mediators, the Company reserves the right to decide the final mediator. The decision of the mediator is binding on both parties.

Stage 2: Arbitration. In case that mediation does not yield a suitable result or preferred by any one of the parties, arbitration may follow, the award of which is binding on both parties. The Arbitration Board shall comprise three members – one appointed by each party and the third member to be nominated by the two appointed members by mutual consent. Arbitration shall be held in the Republic of Mauritius. The proceedings of arbitration shall be in the English language. The arbitrator’s award shall be final and binding on the Parties.

The formation, interpretation and performance of this Agreement and any disputes arising out of it shall be governed by the law, rules and regulations of the Republic of Mauritius. The exclusive jurisdiction and venue for actions and disputes may be as mentioned above, and You hereby submit to the jurisdiction of such courts.


We encourage you to read the Privacy Policy, and to use the information it contains to make informed decisions regarding Your personal information. Please also note that certain information, statements, data and content (such as but not limited to photographs) which You provide on the Website/Application or Platform are likely to reveal Your gender, ethnic origin, nationality, age, and/or other personal information about You. You acknowledge and agree that your submission of such information is voluntary on Your part. Further, You acknowledge, consent and agree that we may access, preserve, and disclose information You provide to Us at any stage during Your use of the Platform. Disclosures of information to Third Parties are further addressed in Our Privacy Policy.


If any User has any issue, question, concern or complaint regarding Our Services, Website/Application or Platform please contact us at feedback@doctorsdirect.mu or via the contact information available from www.doctorsdirect.mu


DOCTORS DIRECT shall have no liability to you for any interruption or delay, to access the System irrespective of the cause.


User may have the Doctors Direct App Software installed on User’s Devices only in accordance with the instructions, and only in connection with the services, provided by the Company


User may not make any copies of the Doctors Direct App Software. User must erase or destroy all such Software which is provided through the Company upon termination or cancellation of User’s Agreement with the Company or upon transfer of User’s Device to another person or entity, whichever first occurs. User may not copy any printed materials accompanying the Software.


Any product support for the Doctors Direct App Software is provided to Subscriber by the Company and is not provided by Third Party Supplier or its affiliates or subsidiaries.


The Doctors Direct App Software may contain technology that is not fault tolerant and is not designed, manufactured, or intended for use in environments or applications in which the failure of the Software could lead to death, personal injury, or severe physical, property or environmental damage.


Entire Agreement: This Agreement is the complete and exclusive statement of the agreements between You and Us with respect to the subject matter hereof and supersedes all other communications or representations or agreements (whether oral, written or otherwise) relating thereto.

Waiver: The failure of either party at any time to require performance of any provision of this Agreement in no manner shall affect such party's right at a later time to enforce the same. No waiver by either party of any breach of this Agreement, whether by conduct or otherwise, in any one or more instances, shall be deemed to be, or construed as, a further or continuing waiver of any other such breach, or a waiver of any other breach of this Agreement.

Severability: If any provision of this Agreement shall to any extent be held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of this Agreement shall in no way be affected or impaired thereby and each such provision of this Agreement shall be valid and enforceable to the fullest extent permitted by law. In such case, this Agreement shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the rights and commercial expectations of the parties hereto, as expressed herein.